I know everyone is linking to this story about a customer service rep from AOL, but I can’t fight the impulse. I’ve always found the notion of people online acting out their pitiful (often hateful) fantasies as some kind of tonic for their meaningless existences to be more than a bit disturbing, and this story only serves as further confirmation. I don’t know how I feel in general about anonymity online, but I do know that the degree to which some people’s personalities change when they feel anonymous is really sad. Oh, and the last few paragraphs of the story really left me with a strange feeling in the pit of my stomach.