More on bridge blogs
Tim Bray had this to say about bridge blogs: The part of my function where I relay issues and concerns and discoveries from the developer community into Sun is much more important than the part where I talk to the world. I prefer to deal with companies that respect me enough as a customer to listen to me, and I think that bridge blogs can be a huge part of that effort. Microsoft started looking a lot less like an evil empire when Microsoft employees started blogging. Not only did they put a human face on the company, but they made it clear that you could communicate with this huge company at a personal level. Ideas, complaints, and comments from customers seemed to be making it inside the corporate firewall. ...