The US Postal Service is much maligned for poor customer service, inefficiency, and being a bloated government bureaucracy. They’re big, they touch everyone’s lives, and the sometimes screw up, so they’re an easy target for ridicule. I have to say that there’s one thing I generally like about the postal service though, and that’s low turnover. You don’t have to go to the post office too many times before you start recognizing the people working behind the counter, because they’re always the same. Sure some of the people working behind the counter are slow, cranky, or both, but once you get to know them, you’re rarely surprised. Sure, it would be nice if everyone were friendly and efficient, but that’s not realistic. I’d just as soon know what I’m getting.
I think that’s also an advantage of eating at family run restaurants. There’s a Vietnamese restaurant around here where I like to eat because the food is good, but the service is slow, I may never get a drink refill, and I always have to walk up to the register without my check and tell them my table number in order to pay and leave. That must sound miserable, but my wife and I are used to it. If we’re not in the mood for bad service, we eat somewhere else. i still find that infinitely preferable to hitting the local chain restaurant and dealing with whichever trainee is getting broken in for the week.
Everybody places a premium on good service, but I think that predictable service is somewhat underrated.