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How not to handle trolls

January 30th, 2008 · 9 Comments

Andrew Brown noticed that Pluck Site Life, a community software package for newspaper Web sites, handles obnoxious commenters in an unusual way: it enables moderators to put them in a ghetto where they see their own posts but nobody else can see them.

Here’s why it’s inhumane:

But in all these cases, the public punishment [...]

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