Andrew Brown noticed that Pluck Site Life, a community software package for newspaper Web sites, handles obnoxious commenters in an unusual way: it enables moderators to put them in a ghetto where they see their own posts but nobody else can see them.
Here’s why it’s inhumane:
But in all these cases, the public punishment of bad comments serves to encourage better behaviour, which is what we ought to be trying to do. People go online to show off, and they will respond to incentives about what sort of behaviour gets them admired.
The Pluck method removes all that. The loonies are robbed of their dignity and don’t even know it. It is entirely corporate. It comes from the world of the Marching Morons, which is, increasingly, the world in which we discover we were living all along.